Privacy Policy

1. Who we are

The In Practice® Series is published by the Pensions Training Company ("we", "us"). We are committed to protecting your privacy and handling your personal data responsibly and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

2. What information we collect

• Enquiries: when you contact us through the Enquiries and Feedback form, we collect the name, email address, organisation (if provided) and message content you submit, so that we can respond.
• Account information: if you are a registered learner, we hold your name and email address as part of your learning account.
• Technical information: like most websites, standard server logs may record your IP address, browser type and pages visited for security and performance purposes.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide support.
• Provide access to the learning programmes you are registered for.
• Maintain the security and proper functioning of the site.
• Meet our legal and regulatory obligations.

We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

4. Sharing your information

We only share personal data where necessary: with service providers who help us operate the site (such as hosting and email delivery), who are contractually bound to protect it; where required by law; and with the professional bodies or employers relevant to programme recognition, only where you have requested or agreed to this.

5. Cookies

This site uses only essential cookies needed for sign-in and site functionality. We do not use advertising or tracking cookies.

6. How long we keep information

Enquiry correspondence is kept only as long as needed to deal with your request. Learning account information is kept for as long as your account remains active and for a reasonable period afterwards, in line with our record-keeping obligations.

7. Your rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your personal data in certain circumstances.
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us via the Enquiries and Feedback page.

8. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.